Please contact us as soon as possible.
Always include a photo of the damage/defect, please.
What do I do if my order is damaged or has a defect?
- Last updated Wed, Jun 25, 2025
Have you had any thoughts along the way? On this page, we have collected the answers to the most common questions regarding Once Upon. Still can't find what you're looking for? Don't hesitate to contact our superb Customer Care Team, who are eager to help you. The easiest way to reach them is via our support form.