Since your creation is a one-of-a-kind product designed by you, we do not offer returns. However, if you’re not fully satisfied with your product – let’s talk about it! We’ll do our very best to help you, while always keeping the planet in mind.

Have you had any thoughts along the way? On this page, we have collected the answers to the most common questions regarding Once Upon. Still can't find what you're looking for? Don't hesitate to contact our superb Customer Care Team, who are eager to help you. The easiest way to reach them is via our support form.
Since your creation is a one-of-a-kind product designed by you, we do not offer returns. However, if you’re not fully satisfied with your product – let’s talk about it! We’ll do our very best to help you, while always keeping the planet in mind.