Curious or in need of help? We’re here for you

Have you had any thoughts along the way? On this page, we have collected the answers to the most common questions regarding Once Upon. Still can't find what you're looking for? Don't hesitate to contact our superb Customer Care Team, who are eager to help you. The easiest way to reach them is via our support form.

/ The app

The app

Which languages is the app available in?
How do I know which app version I have installed?
Can I work on my book offline?
My account doesn’t seem to be loading and I can’t access my work. What can I do?
I can’t find the app in the Google Play Store or the App Store. Is Once Upon available in my country?